FREQUENTLY ASKED QUESTIONS
Q: Where can I buy your products locally?
A: There are a vast number of resellers located around the globe. Chances are your local city/town will have a store that carries our products. You can find stores in the US by using our Store Locator page.
Q: Why does my shopping cart say it is empty?
A: If you have tried to add an item to your shopping basket, but it says that it is empty, the most likely reason for this is that you do not have cookies enabled. To enable cookies please refer to this page here. Please restart your browser after doing so just to make sure the settings take place. If the problem still persists, please call our toll free number located on the contact page.
Q: I received the wrong color item!
A: Due to the demand for our products, it is possible that an item of a certain color may not be in stock and will need to be substituted with another. This disclaimer is posted on our website and in your order confirmation email. We put forth our best effort to ensure that this does not happen, however, there are some times when this is the only option to avoid delaying your order a significant amount of time. If you have a problem with this, please call us toll free at (866) 937-6869.
Q: What is the difference between the Zero Blaster and Zero Launcher?
A: This is the most frequently asked question. They look different. The ZB looks like a ray gun. The ZL looks more like a stand-up flashlight and definitely appeals to people who don't want their children playing with anything resembling a gun. In terms of ring size, they both are capable of making huge rings. There is really no difference there. In design they are slightly different. The ZB has a trigger, while the ZL has a flicker, each of which propels rings out of the fog chamber. Also, the pump lever on the ZB is rather wide, while the ZL's pump lever is more button-like.
Q: When can I expect to receive my order?
A: Zero Toys, Inc. is located on the East Coast just outside of Boston, Massachusetts. Most orders will be shipped from here. European/Asian orders are processed and shipped out from our German distributor. Every order is processed within 24 hours and shipped via UPS, except during weekends and holidays. Please call us for alternate shipping methods and prices. Below is a general idea of the time frames for UPS Ground Shipping:East Coast: 2-3 daysCentral: 4-5 daysWest Coast: 5-8 days
Q: What is in the fluid?
A: A water based non-toxic liquid that is similar to the fluid used in special effects fog machines. The Fluid consists of Distilled Water, Glycerin (a USP kosher food additive) and Propylene Glycol (a USP kosher food additive). For more information view the Material Safety Data: sheet 1, sheet 2, sheet 3.
Q: How does it work?
A: The Zero line of toys took 2 years to develop. At the heart of the toys is a patented specialized “Vapor Generator” that very efficiently utilizes the energy of the batteries to create an abundant, rich, smoke-like vapor. When you pump the fog lever or fog button the fluid is forced through the Vapor Generator (essentially a tiny heater) and is vaporized into the front fog chamber. Then by striking the rubber diaphragm at the back of the chamber the fog rings are produced. For more information go to our
science page.
Q: What age group is this toy appropriate for?
A: We recommend ages 6 to 101 or even older. We think children under 6 might have trouble holding and operating these toys.
Q: Can I buy Wholesale quantities for resale or promotional?
A: Yes please call 978-371-3378 or fax 978-371-3379 or E-Mail sales@zerotoys.com
Q: I'm having problems with your website or noticed something wrong with it. Who do I contact to get the problem fixed?
A: We are happy to receive feedback from all customers who visit our website. If you are having problems with it or notice something wrong, please send an email to the webmaster at webmaster@zerotoys.com
Have other questions? Please do not
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